Louise Pamela
Louise Pamela
Lead Administrator
Louise manages all the financing administration, from invoicing insurance companies to making sure everyone gets paid for their hard work!
Record keeping in healthcare is of huge importance, so Louise ensures every clients treatment notes and reports are kept to the high standards we expect from our Physios at Physio Active Healthcare.
She makes sure referral letters get sent, chases up scan results and follows up with discharged clients to see how they’re getting on.
Louise also helps take incoming phone calls. Quite often our phone lines are too busy for 1 person, so Louise assists Sharon in answering as many calls as possible.
Louise keeps a record of client feedback which helps us all to know what we’re doing well, and where we can improve, so we can be sure we’re providing the best service possible to our much deserving clients!
